Returns are accepted with prior authorization within 30 days. A 25% restocking fee and return shipping will be deducted from your refund. Returns must be in original condition, uninstalled (if applicable), and in original packaging
Damage claims must be submitted within 5 days of receipt and must include pictures of the packaging before the package was opened, pictures of the damage, and a copy of the signed BOL noting the damages.
We know returns are a pain, but we're here to help you every step of the way. We'll coordinate directly with the vendor on your behalf. Contact us at concierge@danielhouse.club to start a claim.
Items shown as 'Delivered' by the carrier but are reported missing must be reported to Daniel House Club within 2 weeks of the delivery date as shown by the carrier.