Frequently dust exposed surfaces with a clean, damp natural cloth. Dry the surface with another clean, dry cloth. Infrequently polish your furniture (a few times a year at most) with a non-silicon-base furniture polish made by a reputable manufacturer, taking care to follow the instructions. Bear in mind that one manufacturer’s furniture care products should never be used in combination with another. Product formulations are unique to each manufacturer and are made to blend with another, so using different polishes may cause build-up that can appear cloudy or dull over time, and/or feel sticky to the touch. Always polish or dust with a motion that follows the grain of the wood to avoid scratching the surface, and allow polish to dry completely before replacing any objects on the surface.
Frequently dust exposed surfaces with a clean, damp natural cloth. Dry the surface with another clean, dry cloth. Infrequently polish your furniture (a few times a year at most) with a non-silicon-base furniture polish made by a reputable manufacturer, taking care to follow the instructions. Bear in mind that one manufacturer’s furniture care products should never be used in combination with another. Product formulations are unique to each manufacturer and are made to blend with another, so using different polishes may cause build-up that can appear cloudy or dull over time, and/or feel sticky to the touch. Always polish or dust with a motion that follows the grain of the wood to avoid scratching the surface, and allow polish to dry completely before replacing any objects on the surface.
Shipping Policy
The estimated lead time we share includes the time for this product to be restocked or made to order, prepared for shipment, and delivered with standard shipping options. If you need it sooner, an expedited shipping option is available at checkout, but it only reduces transit time. A concierge will provide a tracking number via email as soon as your order ships.
We do our best to keep the lead time up to date, but we cannot guarantee these estimates. A concierge will confirm the estimated ship date with the vendor and send this to you after you place your order. You can also reach out to us at concierge@danielhouse.club to confirm lead times before placing your order.
Standard shipping options include transit for 2-4 weeks after it leaves the manufacturer's warehouse. At checkout, you can select to have your items left on the curbside, brought into a room-of-choice and the packaging hauled away, or to have your items fully assembled (but not installed). You can also select an expedited curbside option which will reduce transit time by up to two weeks. Additional expedited room-of-choice and white glove options can be quoted by a concierge on request.
Return Policy
Theodore Alexander does not accept returns for customer remorse. If an item arrives damaged, contact us at concierge@danielhouse.club and send pictures of the damage within 5 days of receipt. We will process the return for you and work with the vendor to get a replacement shipped ASAP. Returns are always a pain, but we're here to help handle the details for you.
Disclaimer
It takes time to turn a house into a home. We've selected products that come from around the world, many of which are made just for you. Lead times vary from just a few days to a couple of months. We'll send you an email with your expected timeline when your order is received, and keep you posted with regular updates. Of course, if you have any questions, before or after purchase, you can get in touch with us at concierge@danielhouse.club.
