Explore Membership
How do I organize my sourcing?
Are there other shipping options?
What other vendors do you carry?
How does the concierge work?
Who is Daniel House?
Are Peter and Alex twins?
Or Read About It For Yourself
Q: What is designer pricing?
A. Most trade resources sell to the trade at a maximum of "Designer Net." That's our starting point. We know that "Designer Net" doesn't provide enough profit for designers who want to grow their businesses. That's why we provide the ability to go far beyond base level trade pricing. Designers who become members of The Daniel House Club receive volume designer to wholesale pricing almost every product we sell. There are no minimum opening orders, annual minimums, or reorder minimums. Trade members also receive discounted or free shipping, depending on the tier you select.
Q: How much will I pay for shipping?
A. Our standard shipping in the US is always a flat percentage of the retail price, 10% for PRO members, Free for PRO + FREE SHIPPING members, and 7.5% for Signature Members. We also have a range of other shipping options including white glove, available at checkout. See a detailed breakdown of shipping options here.
Q: What about shipping issues?
A. As you know, shipping furniture is challenging! Occasionally, items arrive damaged and we know this is super frustrating. We work hard to ensure we use experienced carriers and vendors that know how to ship furniture, but things can still go wrong from time to time. Watch our short video on this topic.
At Daniel House Club, we're committed to help resolve issues if they arise. In order to ensure the best chance of a great resolution, please make sure do to the following upon receiving your shipment:
At Daniel House Club, we're committed to help resolve issues if they arise. In order to ensure the best chance of a great resolution, please make sure do to the following upon receiving your shipment:
- Take pictures of the packaging before unboxing the item(s). This helps us determine whether to file a claim with the vendor or the carrier.
- Unbox your item(s) immediately and take photos of the item(s). We know this is a pain if you're installing in the future, but vendors often require photos within 3 days of receipt to accept a claim.
- Mark the POD (Proof of Delivery) with any damages or issues and ensure the driver signs it and that you keep a copy (you can take a picture of this as well). Many vendors deny claims without a properly notated POD.
- If the wrong or damaged item arrives, we recommend that you not refuse the shipment. We can actually get issues resolved more quickly when you're still in possession of the item(s) than when items have been refused. Don't worry, we'll take care of it for you! You don't have to worry about accepting the shipment, as long as the POD is marked and you've taken the proper photos.
- If there is an issue with a damaged or incorrect shipment, let us know as soon as possible. You can send us an email at concierge@danielhouse.club. Including photos of the unopened packaging, the item(s) after being unpackaged (wide shots and details of the damage), and the POD will help us resolve issues quickly.
Q: How do I organize my sourcing?
A. We built our platform to streamline your sourcing process. You can access your projects anytime through the top right "Projects & Accounts" tab. With it you can organize your projects and send carts to your clients where they can complete the checkout. Want to learn more about all features, watch some quick videos here.
Q: What vendors do you carry?
A. We have hundreds of vendors available. We're adding new vendors and products all the time. For an up to date view of our brands check out the Our Vendors section of the menu. If you want a vendor we don't carry you can request one here.
Q: Do you have commercial options?
We offer a range of commercial furniture and decor options for your projects. Explore all of our commercial options here. If you need a specific vendor which is not listed, you can also request one here. We also have a number of vendors who do not officially rate their products for commercial use, but are built to withstand high traffic, reach out for any guidance.
Q: How does the concierge work?
A. Our concierge can help with all your sourcing and logistics needs. We know that sourcing for a project can take hours, often times unbillable hours. If you have an item in mind, or need alternative for a client you can get help here to speed up the process.
As a bonus, the concierge can find you products that we don't have online. If you find something from another vendor and want to add it to your DHC order use this form to see if we can list it quickly.
As a bonus, the concierge can find you products that we don't have online. If you find something from another vendor and want to add it to your DHC order use this form to see if we can list it quickly.
Q: Who is Daniel House?
A. Well, there is a secret here, Daniel House isn't anyone. Well, not anyone affiliated with The Daniel House Club. The name was chosen in honor of the father of our founders. His name was Daniel. House is just a reference to our industry. Put them together and you get Daniel House.